bat11 Privacy Policy

1. Data Controller

bat11 operates as the data controller responsible for the personal data of all registered players who access the bat11 platform at bat11.io. As data controller, bat11 determines the purposes and means by which personal data is processed. bat11 processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If you have any questions about this Privacy Policy, about the personal data bat11 holds about you, or about exercising any of your data rights, please contact the bat11 Data Protection team at [email protected]. bat11 aims to respond to all privacy-related enquiries within ten (10) business days of receipt.

2. Data We Collect

bat11 collects personal data through several channels, including account registration, payment transactions, platform usage, and direct communications with our support team. The categories of personal data collected are described below.

2.1 Registration Data

When you create a bat11 account, we collect: your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and a username and password of your choosing. This information is required to verify your identity, apply the minimum age check, and administer your account.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, bat11 may request and retain copies of government-issued identity documents (such as your National ID card, passport, or driving licence), proof of residential address, and proof of the payment method registered to your account. KYC data is collected only when required and is handled with strict access controls.

2.3 Financial and Transaction Data

bat11 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method references (e.g., the registered mobile number of your bKash or Nagad account), transaction timestamps, and currency amounts in Bangladeshi Taka (BDT / ৳). bat11 does not store full card numbers or mobile banking PINs — these remain with your payment provider.

2.4 Betting and Gaming Activity Data

bat11 collects a record of all bets placed, casino game rounds played, outcomes, wager amounts, winnings, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection. Your betting and gaming history is retained for the period described in Section 6 of this Policy.

2.5 Device and Technical Data

When you access the bat11 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session timestamps. This data is collected via server logs and analytics tools and is used to maintain platform security, diagnose technical issues, and improve the bat11 user experience.

2.6 Communications Data

When you contact bat11 support via email or any other channel, we retain a record of that communication, including the content of your message, your contact details, and the date and time of the exchange. This data is used to respond to your enquiry, maintain a support history, and improve our service quality.

3. How We Use Your Data

bat11 uses personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which your data is processed and the corresponding data categories involved.

Purpose	Data Categories Used
Account registration and management	Registration data, device data
Age verification and KYC compliance	Registration data, KYC documents
Processing deposits and withdrawals	Financial and transaction data
Delivering sports betting and casino services	Betting and gaming activity data
Fraud prevention and security monitoring	All categories as required
Responsible gaming monitoring and intervention	Betting activity, registration data
Customer support and dispute resolution	Communications data, account data
Platform analytics and service improvement	Device and technical data (anonymised)
Regulatory compliance and legal obligations	All categories as required by law
Sending account-related notifications	Registration data, communications data

bat11 does not use your personal data for automated profiling that produces legally significant effects without human review. If you consent to receiving promotional communications, your email address and betting preferences may be used to send you relevant offers. You may withdraw this consent at any time by contacting [email protected].

4. Legal Basis for Processing

bat11 processes personal data on the following legal bases, depending on the purpose:

• Contract performance: Processing that is necessary to fulfil bat11's contractual obligations to you, including operating your account, processing bets, and handling payments.
• Legal obligation: Processing required to comply with applicable law, including KYC verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing necessary for bat11's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent: Where bat11 relies on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

5.1 Payment Processors

bat11 shares limited transactional data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card networks (Visa, Mastercard) solely for the purpose of processing deposits and withdrawals. These providers act as independent data controllers for their own payment infrastructure and their privacy practices are governed by their respective policies.

5.2 Game Studio Providers

bat11 integrates games developed by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive anonymised or pseudonymised session data necessary to deliver their games. They do not receive personally identifiable registration data unless required for regulatory compliance by the studio's own licensing conditions.

5.3 KYC and Fraud Prevention Partners

bat11 may use specialised identity verification and fraud detection service providers to assist with KYC checks and ongoing monitoring. These providers process your data on bat11's behalf and are contractually bound to use it only for the purposes instructed by bat11 and to maintain appropriate security standards.

5.4 Legal and Regulatory Authorities

bat11 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or in connection with the investigation of financial crime, fraud, or money laundering. bat11 will notify you of any such disclosure where it is legally permissible to do so.

5.5 No Sale of Personal Data

bat11 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data sharing is limited to the operational partners and legal obligations described in this section.

6. Data Retention

bat11 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet applicable legal and regulatory retention obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account plus five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC documents: Retained for five (5) years from the date the document was submitted or from the date of account closure, whichever is later.
• Financial and transaction records: Retained for five (5) years from the date of each transaction.
• Betting and gaming activity: Retained for three (3) years from the date of activity, or longer where required for dispute resolution or regulatory purposes.
• Support communications: Retained for two (2) years from the date of the last communication in a support thread.
• Technical and device logs: Retained for twelve (12) months, after which they are aggregated or anonymised.

Where personal data is no longer required, bat11 securely deletes or anonymises it in accordance with industry-standard data disposal procedures. You may request early deletion of your data subject to the exceptions set out in Section 9 of this Policy.

7. Data Security

bat11 implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bat11's servers.
• Encryption at rest for sensitive stored data, including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need.
• Multi-factor authentication for internal systems handling player data.
• Regular security assessments and penetration testing of the bat11 platform and infrastructure.
• Incident response procedures to identify, contain, and report data breaches in accordance with applicable notification obligations.

While bat11 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your bat11 account, contact support immediately at [email protected].

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the bat11 platform. bat11 uses cookies and similar tracking technologies (such as local storage and session tokens) to enable core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data.

8.2 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. Disabling these cookies will prevent you from logging in or using bat11.
• Functional cookies: Used to remember your preferences such as display settings and language selection. These are not strictly required but improve your experience on bat11.
• Analytics cookies: Used to collect anonymised data about how players navigate the bat11 platform, which pages are most visited, and where technical errors occur. This data helps bat11 improve the platform experience. Analytics data is processed in aggregated, non-identifiable form.

8.3 Managing Cookies

You may manage or disable cookies through your browser settings. Note that disabling essential cookies will impair your ability to use the bat11 platform. Disabling analytics cookies will not affect your ability to bet or play. For instructions on managing cookies in your specific browser, consult your browser's help documentation.

9. Your Data Rights

bat11 respects your rights over your personal data. Depending on the applicable data protection framework, you may hold the following rights in relation to the personal data bat11 holds about you:

• Right of access: You may request a copy of the personal data bat11 holds about you, together with information about how it is used.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bat11's legal retention obligations.
• Right to restriction: You may request that bat11 restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: You may request a copy of the personal data you have provided to bat11 in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on bat11's legitimate interests. bat11 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where bat11 relies on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact the bat11 Data Protection team at [email protected] with the subject line "Data Rights Request". bat11 will respond within ten (10) business days. bat11 may need to verify your identity before processing your request. Some rights are subject to exceptions under applicable law — bat11 will inform you if any exception applies to your request.

10. Minors

bat11 does not knowingly collect or process personal data from individuals under the age of 21. The bat11 platform is intended exclusively for adults aged 21 and above. If bat11 discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated personal data will be deleted, and any funds held in the account will be handled in accordance with bat11's Terms & Conditions.

If you are a parent or guardian and believe that your child under the age of 21 has created a bat11 account, please contact bat11 immediately at [email protected] so that appropriate action can be taken without delay.

11. International Data Transfers

bat11 operates as an internationally licensed platform. In the course of delivering its services, personal data may be transferred to and processed in countries outside Bangladesh, including countries where bat11's infrastructure providers, game studio partners, or fraud prevention vendors are located. bat11 ensures that any such international transfers are conducted under appropriate safeguards, including data processing agreements that impose contractual obligations on recipients to protect your data to a standard equivalent to that applied by bat11.

Where data is transferred to third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and others), those transfers are limited to the data strictly necessary for game delivery and are governed by the data protection provisions of the applicable licensing frameworks under which those studios operate.

12. Third-Party Services

The bat11 platform integrates with a number of third-party services to deliver its full feature set. These include payment gateways (bKash, Nagad, Rocket, Upay), banking partners (Dutch-Bangla Bank, BRAC Bank), card networks (Visa, Mastercard), and game content providers. Each of these third parties operates under its own privacy policy and data protection framework.

bat11 is not responsible for the privacy practices of third-party payment providers or game studios. When you interact with a payment gateway or a live dealer game environment hosted by a third-party studio, the data processing that occurs within that third-party environment is governed by that party's own privacy policy. bat11 recommends that you review the privacy policies of any third-party service you use in connection with your bat11 account.

13. Changes to This Privacy Policy

bat11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Where changes are material, bat11 will notify registered players via their registered email address or through an on-platform notification prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of bat11 following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must cease using bat11 and may request account closure by contacting [email protected].

Last reviewed and updated: 1 January 2026

14. Contact Us

For all privacy-related queries, data rights requests, or concerns about how bat11 handles your personal data, please contact the bat11 Data Protection team using the details below. bat11 is committed to responding promptly and transparently to all privacy enquiries.

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Response time: Within ten (10) business days of receipt
• Operating hours: 24/7 (Bangladesh Standard Time, UTC+6)

If you are not satisfied with bat11's response to a privacy concern, you may seek further recourse through applicable dispute resolution mechanisms available under your jurisdiction.